Shipping & Returns

 

Save time and money: measure twice, purchase once. If for any reason you would like to return or exchange your product(s), we will happily accept your return.

 

You can find all of our shipping FAQs below! Let us know if you have any additional questions.

 

We gladly accept exchanges, but be sure to measure your pup prior to ordering for the perfect fit the first time! You can view our sizing charts here.

 

Fast Delivery

Most orders ship within 1-3 business days.

30-Day Returns

Items can be returned or exchanged within 30 days of delivery.

Online Support

Email us at hello@sassywoof.com or chat us with any questions!

FAQ - Returns/Exchanges

What do I need to include with my return/exchange?

Before starting your return, please ensure that the items sent back must be brand new, unwashed, and hair-free. All items sent back must be brand new, unwashed, and hair-free. Sassy Woof will not exchange or return any products that were damaged as a result of chewing or biting. We will gladly accept returns and exchanges within 30 days of delivery.

Upon mailing back your product(s), please include a note with your order number. Also indicate if you would like to return your item or exchange it for a different pattern or size.

We recommend you put tracking on the package to ensure it arrives back to our warehouse.

Where do I mail my return/exchange to?

Mail all items to the following address:

Sassy Woof
21620 Ridgetop Circle
Suite 110
Sterling, VA 20166

Once your return or exchange is received, inspected, and approved based on our policy above, please allow 2-5 business days for processing. If you request a return, credit is applied to your original form of payment usually within 24-48 hours. If you request a exchange, please email us at hello@sassywoof.com to ensure that we still have stock left of the size/item you are requesting.

EXCLUSIONS: All sales of custom products and Made-to-Order items including our Dog Treats, and Human Apparel are final and not returnable. All items marked FINAL SALE on the product page will not be returnable.

Does Sassy Woof provide a return label for me to mail back my return/exchange?

Customers are responsible for any and all associated shipping costs to mail back any returns/exchanges. We recommend USPS (for U.S. orders) or your local courier (for international orders) as those are typically the most cost-effective options, but you may use the courier of your choice. We also recommend you put tracking on the package to ensure it arrives back to our warehouse. Sassy Woof does not provide free return labels.

 

 

How long do I have to mail back my exchange/return?

We will accept returns/exchanges for up to 30 days after purchase. Items must be postmarked back to us within 30 days of purchase.

FAQ - Shipping

How much is shipping to the US?

We are proud to offer FREE U.S. standard shipping on all products, always. Most orders take 1-3 business days to process and leave our warehouse and an additional 2-5 business days to arrive. Additional shipping options are available at checkout for an additional cost through UPS.

How long will my package take to arrive?

Most orders take 1-3 business days to process and leave our warehouse. Delivery time may vary depending on where you are located, but generally take about 2-5 business days for U.S. orders and 7-21 business days for international orders.

Shipping may take longer due to the impact of COVID-19 and the holiday season. Packages may take additional business days to arrive. All couriers including USPS are currently experiencing delays with shipping and updating tracking information.

Made-to-order items (selected Human Apparel products, which are denoted on the product page) can take 2-3 weeks to arrive. You do not need to purchase a faster shipping option at checkout for these products as the standard shipping time above applies. These items ship from a different warehouse and we cannot control the shipping speed. As a reminder, these items are unable to be returned or exchanged.

How much is shipping to Canada & what is the shipping time?

We offer a flat rate of $14.99 USD for all shipments to Canada for orders up to $99.99 USD. Free shipping is avaliable for orders $100+ USD. Shipping Time from the US can vary from 7-21 business days.

Do you ship internationally?

Yes! We ship worldwide to most countries. Shipping costs and timeframe depends on the country, but typically takes between 7-21 business days to arrive once it leaves our warehouse. We are not responsible for shipping delays outside of our control. Sassy Woof is NOT responsible for any customs or tariff fee/import duty that may be imposed. These fees are the responsibility of the buyer and are not covered by the shipping costs.

How much is shipping internationally & what is the shipping time (outside of the U.S./Canada)?

For the following countries, we offer a flat rate fee of $19.99 USD for shipping for orders up to $149.99 USD and FREE Shipping on orders $150+ USD:

Australia, Croatia, Czech Repbulic, Denmark, Germany, Iceland, Italy, Ireland, Netherlands, Norway, Poland, Singapore, Slovakia, Spain, Sweden, Switzerland, United Kingdom

For all other countries, the shipping cost depends on your exact location and is calculated at checkout. Most packages take 7-21 business days to ship once it leaves our warehouse, but faster shipping options are available on the checkout page for an additional cost.

Shipping may take longer due to the impact of COVID-19 and the holiday season. Packages may take additional business days to arrive. All couriers including USPS are currently experiencing delays with shipping and updating tracking information.

Still have questions? Send us an email!

hello@sassywoof.com

21620 Ridgetop Circle, Suite 110 Sterling, VA 20166