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*** PROCESSING & SHIPPING UPDATE ***

• Sassy Woof is open & processing orders as normal. We are taking all necessary precautions to safely package your products.

• Due to the ongoing health crisis, there may be additional shipping delays for all orders. We are closely monitoring updates from our shipping partners and will revise this information as needed. This may add additional days to ship in addition to the charts and information below.

• International orders: due to significant delays in regular mail systems and to expedite the processing and shipment of your package, we are now offering DHL and UPS shipping for many countries, which are all available at checkout. Further, the international chart below does not apply during this temporary period including the free shipping for international orders. 

• If you have any questions or need additional information, please message us at hello@sassywoof.com.

Return Policy

Save time and money: measure twice, purchase once. If for any reason you would like to return your product(s), we will happily accept your return. Please note the following criteria:

• Items must be returned or exchanged within 21 days of delivery. Package must be postmarked within 21 days of delivery
• All items must be brand new, unwashed, and hair-free
• Include a note with your Order Number

Send items to:

Sassy Woof

10 Pidgeon Hill Drive

Suite 38

Sterling, VA 20165

Customer is responsible for associated shipping costs. Shipping costs from original order will not be refunded due to a return. We recommend using a tracking shipping service, as we cannot guarantee we will receive your item.

Once return or exchange is received, inspected, and approved based on our policy above, please allow 5-7 days for processing. Credit will be applied to your original form of payment.

Exclusions: All sales of custom products and Made-to-Order items including our entire Pawfessional Home Collection, Dog Treats, Human Apparel (T-Shirts), Puzzles,  bandanas, and bowties are final and not returnable. Additionally, all items marked FINAL SALE on the product page will not be returnable as well.

Defects

In the case that your item is damaged upon arrival, please reach out to us within seven days of receiving the product, in order for us to be able to replace the item. 

Exchange Policy

Due to possibility of our product(s) selling out, we will not be able to accept exchanges at this time. We recommend following the return policy above for the return of your product and then purchasing your desired size and/or color.

Shipping

All orders are shipped from our shop within 1-2 business days. Exception: All made to order items (from our Home & Apparel (Tshirt) Collections) can take up to two to three weeks. You do not need to purchase a faster shipping option at checkout for any items purchased in the Home or Apparel (Tshirt) Collection, as the standard shipping time above applies. Items from these two collections will be shipped separately from the rest of your order.

Handmade items (bandanas & bowties) will ship out from our shop within 4-5 business days. 

Please use the chart below to find out your shipping cost, processing time, and shipping time based on the minimum ordered spent:

* Due to shipping restrictions and international processes, only private courier shipping options may be available for certain countries outside the U.S. For these countries, international free shipping does not apply. All shipping options will be displayed at checkout.  

Faster shipping options are available on the checkout page for an additional cost. Please note that the processing time above still applies. We are not responsible for shipping delays outside of our control. 

Some countries may charge a customs or tariff fee that is not included in the shipping cost. Sassy Woof is not responsible for any costs or issues that occur at customs.

Questions?

For any questions or concerns, please use the contact form or email us at hello@sassywoof.com. We will be in touch with you within 24 hours!