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EXCHANGE & RETURN POLICY

Save time and money: measure twice, purchase once. If for any reason you would like to return or exchange your product(s), we will happily accept your return. Please note the following criteria:

• Items must be returned or exchanged within 21 days of delivery. Package must be postmarked within 21 days of delivery
• All items must be brand new, unwashed, and hair-free
• Include a note with your Order Number

Send items to:

Customer is responsible for associated shipping costs. Shipping costs from original order will not be refunded due to a return. We recommend using a tracking shipping service, as we cannot guarantee we will receive your item.

Once return or exchange is received, inspected, and approved based on our policy above, please allow 5-7 days for processing. If you request a return, credit is applied to your original form of payment usually within 24-48 hours. If you request a exchange, please email us at hello@sassywoof.com to ensure that we still have stock left of the size/item you are requesting.

EXCLUSIONS: All sales of custom products and Made-to-Order items including our Pawfessional Home Collection, Dog Treats, Human Apparel, Puzzles,  Bandanas, and Bowties are final and not returnable. All items marked FINAL SALE on the product page will not be returnable.

DEFECTS

In the case that your item is damaged upon arrival, please reach out to us within twenty-one (21) days of receiving the product, in order for us to be able to replace the item. 

SHIPPING

U.S. DOMESTIC SHIPPING

We offer free U.S. standard shipping on all products. Most orders take 1-2 business days to process and leave our warehouse and an additional 2-5 business days to arrive. 

Shipping may take longer due to the impact of COVID-19 and may add additional business days to arrive. All couriers including USPS are currently experiencing delays with shipping and updating tracking information.

Made-to-order items (from our Home & Human Apparel Collections) can take 2-3 weeks to arrive. You do not need to purchase a faster shipping option at checkout for any items purchased in the Home or Human Apparel Collections, as the standard shipping time above applies.

Additional shipping options are available at checkout for an additional cost through UPS and/or DHL.

INTERNATIONAL SHIPPING

We whip worldwide to most countries. Most orders take 1-2 business days to process and leave our warehouse. Shipping costs and timeframe depends on the country. We are not responsible for shipping delays outside of our control. Sassy Woof is NOT responsible for any customs or tariff fee/import duty that may be imposed. These fees are the responsibility of the buyer and are not covered by the shipping costs.

Canada

Flat rate shipping of $8.99 or Free Shipping if your order total is $75+.

Processing Time: 1-2 Business Days

Shipping/Transit Time: 7-21 Business Days

Australia, France, Germany, Italy, Ireland, Netherlands, Singapore, Sweden, United Kingdom

Flat rate shipping of $14.99 or Free Shipping if your order total is $125+.

Processing Time: 1-2 Business Days

Shipping/Transit Time: 7-21 Business Days

All Other Countries

Shipping cost depends on your exact location and is calculated at checkout. Due to COVID, the estimation for package arrival to an international country varies. Faster shipping options are available on the checkout page for an additional cost.

Questions?

For any questions or concerns, please use the contact form or email us at hello@sassywoof.com. We will be in touch with you within 24 hours!